Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unworn and unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at the following address: bballuniverse.pro@gmail.com. Please note that returns must be shipped to the following address: [INSERT RETURN ADDRESS]
If your return is approved, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
You can always contact us with any questions regarding returns at bballuniverse.pro@gmail.com.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and resolve it.
Exceptions or Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), made-to-order products (e.g., special orders or personalized items), and personal care products (e.g., cosmetics). We also do not accept returns of hazardous products, flammable liquids, or gases. Please feel free to contact us with any questions or concerns regarding a specific item.
Unfortunately, we do not accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for a new item.
14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As noted above, your item must be in the same condition as when you received it—unworn and unused, with the tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We’ll notify you as soon as we’ve received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you’ll automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at bballuniverse.pro@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unworn and unused, with tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please contact us at: bballuniverse.pro@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]
If your return is approved, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
You can always contact us with any questions regarding returns at bballuniverse.pro@gmail.com.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and resolve it.
Exceptions or Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), made-to-order products (e.g., special orders or personalized items), and personal care products (e.g., cosmetics). We also do not accept returns of hazardous products, flammable liquids, or gases. Please feel free to contact us with any questions or concerns regarding a specific item.
Unfortunately, we do not accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for a new item.
14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As noted above, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at bballuniverse.pro@gmail.com.
RETURNS
Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it.
Returns of certain types of merchandise are not permitted. For example, perishable items such as food, flowers, newspapers, or magazines cannot be returned.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: Any item that is not in its original condition, is damaged, or is missing parts for a reason not attributable to an error on our part.
Refunds
Once we’ve received and inspected your return, we’ll send you an email to let you know we’ve received the returned item. We’ll also let you know whether your refund has been approved or denied. If approved, your refund will be processed, and your credit card or original payment method will be automatically credited within a few days.
Delayed or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card issuer, as it may take some time for your refund to officially appear on your statement. Next, contact your bank. There is often a processing delay before a refund appears on your statement. If you have taken all these steps and still haven’t received your refund, please contact us at the following address: bballuniverse.pro@gmail.com.
Sale or Promotional Items
Only full-price items are eligible for a refund. Unfortunately, sale or promotional items are not eligible.
Exchanges
We only replace items that were originally defective or damaged. If you need to replace your item with the same one, please email us at bballuniverse.pro@gmail.com and send your item to: 16 RUE ARAGO, LA CHAPELLE SUR ERDRE, Loire-Atlantique, 44240, France.
Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the person who gave you the gift had the order shipped to themselves with the intention of giving it to you later, we will issue the refund to them, and they will therefore know that you have returned their gift.
Return Shipping
To return your product, you must send it to the following address: 16 RUE ARAGO, LA CHAPELLE SUR ERDRE, Loire-Atlantique, 44240, France.
You are responsible for the shipping costs associated with returning your item. These costs are non-refundable.
Depending on where you live, the time it takes to receive your exchanged item may vary.
If you are shipping an item worth more than 75 €, we recommend using a tracked shipping service or insuring your shipment. We cannot guarantee that we will receive the returned item.